At Enfinite Solutions Limited, we value our clients and strive to provide excellent service and transparent billing practices. To ensure that our billing is consistent and fair, we have
developed the following client billing policy:
1. Payment terms are 30 days from the date of invoice. Invoices will be sent electronically and payment can be made through bank transfer, cheque or mobile money (M-pesa).
If payment is not received within 30 days, late fees may be applied to the outstanding balance.
2. Outstanding invoices should not exceed 3 months. If an invoice remains unpaid after 3 months, we reserve the right to deactivate the client's account until the outstanding fees are paid.
This is to protect our business and ensure that we can continue to provide the highest level of service to all of our clients.
3. A proforma invoice will first be issued to the client during the monthly billing cycle. Once the proforma invoice is paid in full, a signed Tax invoice will be issued, which the client
may use for accounting and/or VAT filing purposes.
4. If a client's account is deactivated due to non-payment, all outstanding fees will need to be paid in full before the account can be reactivated. We understand that financial difficulties
can arise, and we encourage our clients to reach out to us if they are unable to make timely payments. We will work with our clients to find a mutually beneficial solution, such as
alternative payment arrangements.
5. We understand that clear communication is key to maintaining a positive working relationship. If a client is unable to pay an invoice on time, we encourage them to reach out to us as soon
as possible to discuss the situation. We will do our best to work with our clients to find a resolution that meets their needs.
We hope that this client billing policy will provide clear guidelines for our clients and help to ensure that all invoices are paid in a timely manner.
We value our clients and their feedback, and we welcome any suggestions or requests for changes to our billing policy. If you have any questions or concerns regarding this policy,
please do not hesitate to contact us. We are always here to help and are committed to finding a solution that works for all parties involved and to better serve you.
Questions or Additional Information:
If you have questions regarding this policy or wish to obtain additional information, please send an e-mail to [email protected]
Last updated: 27th December 2022.